留言板

尊敬的读者、作者、审稿人, 关于本刊的投稿、审稿、编辑和出版的任何问题, 您可以本页添加留言。我们将尽快给您答复。谢谢您的支持!

姓名
邮箱
手机号码
标题
留言内容
验证码

基于增值服务的服务型制造企业商业模式

方红卫 马建

方红卫, 马建. 基于增值服务的服务型制造企业商业模式[J]. 交通运输工程学报, 2013, 13(5): 99-104.
引用本文: 方红卫, 马建. 基于增值服务的服务型制造企业商业模式[J]. 交通运输工程学报, 2013, 13(5): 99-104.
FANG Hong-wei, MA Jian. Business mode of service-oriented manufacturing enterprise based on value-added service[J]. Journal of Traffic and Transportation Engineering, 2013, 13(5): 99-104.
Citation: FANG Hong-wei, MA Jian. Business mode of service-oriented manufacturing enterprise based on value-added service[J]. Journal of Traffic and Transportation Engineering, 2013, 13(5): 99-104.

基于增值服务的服务型制造企业商业模式

基金项目: 

国家863计划项目 2012AA111106

详细信息
    作者简介:

    方红卫(1966-), 男, 陕西渭南人, 陕西汽车集团有限责任公司高级经济师, 长安大学工学博士研究生, 从事企业管理研究

    马建(1957-), 男, 陕西西安人, 长安大学教授, 工学博士

  • 中图分类号: F540

Business mode of service-oriented manufacturing enterprise based on value-added service

More Information
    Author Bio:

    FANG Hong-wei(1966-), male, senior economist, doctoral student, +86-29-86955582, fanghongwei@sxqc.com

    MAJian(1957-), male, professor, PhD, +86-29-82334725, majian@chd.du.cn

  • 摘要: 针对服务经济大背景下制造业由生产型向服务型转型的问题, 研究了增值服务与服务型制造业的关系。分析了服务型汽车制造业的增值服务类型, 提出了汽车制造业增值服务的开发模型和基于增值服务的商业模式, 从业务模式、交易模式和定价模式3方面研究了陕汽集团服务型制造的商业模式。研究结果表明: 传统汽车制造企业通过整合社会资源或者发展增值服务, 可构建平台化的商业模式, 并依托产品与增值服务的组合形成整体解决方案, 为企业创造新的竞争优势, 加速传统汽车制造企业的转型。

     

  • 图  1  开发流程

    Figure  1.  Development process

    图  2  基于增值服务的商业模式

    Figure  2.  Business mode based on value-added service

    图  3  服务型制造业商业模式

    Figure  3.  Business mode of service-oriented manufacturing industry

  • [1] IVANKA V K, BART V L. Servitization: disentangling the impact of service business model innovation on manufacturing firm performance[J]. Journal of Operations Management, 2013, 31 (4): 169-180. doi: 10.1016/j.jom.2013.02.001
    [2] ERIK S, ANNA O R, TOMOHIKO S. From component to system solution supplier: strategic warranty management as a key to efficient integrated product/service engineering[J]. CIRP Journal of Manufacturing Science and Technology, 2010, 3 (2): 183-191.
    [3] COOK M, GOTTBERG A, ANGUS A, et al. Receptivity to the production of product service systems in the UK construction and manufacturing sectors: a comparative analysis[J]. Journal of Cleaner Production, 2012, 20 (1): 61-70. doi: 10.1016/j.jclepro.2011.07.012
    [4] ADEOGUN O, TIWARI A, ALOCK J R. Informatics-based product-service systems for point-of-care devices[J]. CIRP Journal of Manufacturing Science and Technology, 2010, 3 (2): 107-115. doi: 10.1016/j.cirpj.2010.04.006
    [5] EVANDRO L S T, BENNY T, SADEK C A A. A novel framework to link prognostics and health management and product-service systems using online simulation[J]. Computer in Industry, 2012, 63 (7): 669-679. doi: 10.1016/j.compind.2012.03.004
    [6] KANG M J, WIMMER R. Product service systems as systemic cures for obese consumption and production[J]. Journal of Cleaner Production, 2008, 16 (11): 1146-1152. doi: 10.1016/j.jclepro.2007.08.009
    [7] KATRIN B. Product-service systems for office furniture: barriers and opportunities on the European market[J]. Journal of Cleaner Production, 2005, 13 (10/11): 1083-1094.
    [8] OKSANA M, CARL D, NICHOLAS J. A new business model for baby prams based on leasing and product remanufacturing[J]. Journal of Cleaner Production, 2006, 14 (12): 1509-1518.
    [9] WILLIAMS A. Product service systems in the automobile industry: contribution to system innovation[J]. Journal of Cleaner Production, 2007, 15 (10): 1093-1103.
    [10] WILLIAMS A. Product-service systems in the automotive industry: the case of micro-factory retailing[J]. Journal of Cleaner Production, 2006, 14 (2): 172-184. doi: 10.1016/j.jclepro.2004.09.003
    [11] 汪应洛. 推进服务型制造: 优化我国产业结构调整的战略思考[J]. 西安交通大学学报: 社会科学版, 2010, 30 (2): 26-31, 40. doi: 10.3969/j.issn.1008-245X.2010.02.005

    WANG Ying-luo. Boosting service-type manufacturing—a strategic consideration on optimizing the adjustment of China's industrial structure[J]. Journal of Xi'an Jiaotong University: Social Sciences, 2010, 30 (2): 26-31, 40. (in Chinese). doi: 10.3969/j.issn.1008-245X.2010.02.005
    [12] 李刚, 孙林岩, 李健. 服务型制造的起源、概念和价值创造机理[J]. 科技进步与对策, 2009, 26 (13): 68-72. https://www.cnki.com.cn/Article/CJFDTOTAL-KJJB200913023.htm

    LI Gang, SUN Lin-yan, LI Jian. Origin, conception and value creation of service-embedded manufacturing[J]. Science and Technology Progress and Policy, 2009, 26 (13): 68-72. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-KJJB200913023.htm
    [13] 蔺雷, 吴贵生. 制造业的服务增强研究: 起源、现状与发展[J]. 科研管理, 2006, 27 (1): 91-99. doi: 10.3969/j.issn.1000-2995.2006.01.015

    LIN Lei, WU Gui-sheng. Review on service-enhancement of manufacturing firms[J]. Science Research Management, 2006, 27 (1): 91-99. (in Chinese). doi: 10.3969/j.issn.1000-2995.2006.01.015
    [14] 刘平. 基于产品服务的制造企业战略选择[J]. 江西社会科学, 2006 (1): 138-140. doi: 10.3969/j.issn.1004-518X.2006.01.030

    LIU Ping. Strategy choosing of manufacturing enterprises based on the product-service[J]. Jiangxi Social Sciences, 2006 (1): 138-140. (in Chinese). doi: 10.3969/j.issn.1004-518X.2006.01.030
    [15] 安筱鹏. 制造业服务化的路线图[J]. 中国信息界, 2010 (5): 18-21. doi: 10.3969/j.issn.1671-3370.2010.05.003

    AN You-peng. Roadmap of servitization for manufacturing industry[J]. China Information Times, 2010 (5): 18-21. (in Chinese). doi: 10.3969/j.issn.1671-3370.2010.05.003
    [16] 孙林岩, 李刚, 江志斌, 等. 21世纪的先进制造模式——服务型制造[J]. 中国机械工程, 2007, 18 (19): 2307-2312. doi: 10.3321/j.issn:1004-132x.2007.19.010

    SUN Lin-yan, LI Gang, JIANG Zhi-bin, et al. Serviceembedded manufacturing: advanced manufacturing paradigm in 21st century[J]. China Mechanical Engineering, 2007, 18 (19): 2307-2312. (in Chinese). doi: 10.3321/j.issn:1004-132x.2007.19.010
    [17] 李刚, 孙林岩, 高杰. 服务型制造模式的体系结构与实施模式研究[J]. 科技进步与对策, 2010, 27 (7): 45-50. https://www.cnki.com.cn/Article/CJFDTOTAL-KJJB201007013.htm

    LI Gang, SUN Lin-yan, GAO Jie. Architecture and implementation of service-embedded manufacturing[J]. Science and Technology Progress and Policy, 2010, 27 (7): 45-50. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-KJJB201007013.htm
    [18] 周国华, 王岩岩. 服务型制造模式研究[J]. 技术经济, 2009, 28 (2): 37-40, 128. https://www.cnki.com.cn/Article/CJFDTOTAL-JSJI200902011.htm

    ZHOU Guo-hua, WANG Yan-yan. Research on serviceoriented manufacturing model[J]. Technology Economics, 2009, 28 (2): 37-40, 128. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-JSJI200902011.htm
    [19] 冯泰文, 孙林岩, 何哲, 等. 制造与服务的融合: 服务型制造[J]. 科学学研究, 2009, 27 (6): 837-845. https://www.cnki.com.cn/Article/CJFDTOTAL-KXYJ200906007.htm

    FENG Tai-wen, SUN Lin-yan, HE Zhe, et al. The convergence of service and manufacturing: service-embedded manufacturing paradigm[J]. Studies in Science of Science, 2009, 27 (6): 837-845. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-KXYJ200906007.htm
    [20] 林文进, 江志斌, 李娜. 服务型制造理论研究综述[J]. 工业工程与管理, 2009, 14 (6): 1-6, 32. https://www.cnki.com.cn/Article/CJFDTOTAL-GYGC200906002.htm

    LIN Wen-jin, JIANG Zhi-bin, LI Na. A survey on the research of service-oriented manufacturing[J]. Industrial Engineering and Management, 2009, 14 (6): 1-6, 32. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-GYGC200906002.htm
    [21] 李春林, 李丽华. 我国制造企业向服务型制造管理模式的转变问题研究[J]. 黑龙江工程学院学报: 自然科学版, 2012, 26 (3): 64-68. https://www.cnki.com.cn/Article/CJFDTOTAL-JTGZ201203019.htm

    LI Chun-lin, LI Li-hua. Research of China's manufacturing enterprises shift to service manufacturing management[J]. Journal of Heilongjiang Institute of Technology, 2012, 26 (3): 64-68. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-JTGZ201203019.htm
    [22] 林建宗. 服务型制造及其信息化基本框架的构建[J]. 厦门理工学院学报, 2010, 18 (2): 42-46. https://www.cnki.com.cn/Article/CJFDTOTAL-LGZY201002012.htm

    LIN Jian-zong. Service-oriented manufacturing and the construction of basic frame work for information[J]. Journal of Xiamen University of Technology, 2010, 18 (2): 42-46. (in Chinese). https://www.cnki.com.cn/Article/CJFDTOTAL-LGZY201002012.htm
  • 加载中
图(3)
计量
  • 文章访问数:  422
  • HTML全文浏览量:  84
  • PDF下载量:  983
  • 被引次数: 0
出版历程
  • 收稿日期:  2013-04-20
  • 刊出日期:  2013-10-25

目录

    /

    返回文章
    返回