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WU Rong-zhen, ZHAI Dong-dong, XI En-chong, LI Li. Evaluation model of satisfaction degree for urban public transit service[J]. Journal of Traffic and Transportation Engineering, 2009, 9(4): 65-70. doi: 10.19818/j.cnki.1671-1637.2009.04.013
Citation: WU Rong-zhen, ZHAI Dong-dong, XI En-chong, LI Li. Evaluation model of satisfaction degree for urban public transit service[J]. Journal of Traffic and Transportation Engineering, 2009, 9(4): 65-70. doi: 10.19818/j.cnki.1671-1637.2009.04.013
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Evaluation model of satisfaction degree for urban public transit service

doi: 10.19818/j.cnki.1671-1637.2009.04.013
  • 1.

    School of Economics and Management, Chang'an University, Xi'an 710064, Shaanxi, China

  • 2.

    Shaanxi Academy of Urban and Rural Planning and Design, Xi'an 710032, Shaanxi, China

More Information
  • Author Bio:

    WU Rong-zhen(1964-), male, doctoral student, +86-10-85659773, wurongzhen@e-chinalife.com

    XI En-chong(1946-), male, professor, +86-29-82336196, xiench@chd.edu.cn

  • Received Date: 2009-03-12
  • Publish Date: 2009-08-25
    Abstract
  • In order to improve the service level of urban public transit system, the specificity of public transit service and the subjective psychological characteristic of passenger satisfaction degree evaluation were analyzed, and the evaluation index system was established.The gradations and comprehensive characteristics of the evaluation indexes were studied by using analytic hierarchy process (AHP) and scale method, and a satisfaction degree evaluation model was proposed based on fuzzy comprehensive evaluation method.The public transit satisfaction degree in Xianyang was evaluated comprehensively.Evaluation result indicates that the satisfaction degree obtained by the evaluation model is 6.16, and is approximate with 7.55 got by field survey, which is at the level between more and most satisfaction.Computation result reflects the subjective attitudes of passengers accurately and visually, so the evaluation model is rational and effective.

     

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